This guy makes a good point.
Individuals who mimic empathy in order to get what they want out of someone, are possibly psychopathic. What should we call it when brands do the same thing?
And what should we think about executives and marketers who think that mimicking empathy is a sound business strategy for building long-term relationships with customers?
Psychopaths are happy to break the law if it increases their wealth and power – especially when they know they will probably get away with it, or pay a paltry fine and be on their way.
In other news, “JPMorgan to pay $920 million for manipulating precious metals, treasury market”.
“What Else Explains America’s Bizarre, Shocking Indifference to Everything That Matters?”
From this great article by Umair Haque.
While I don’t think the United States has a monopoly on psychopaths, I do make the case in the book that capitalism has made it easier for psychopaths to get their hands on wealth and power. I also talk about how psychopaths in positions of political power can bring an entire country to exhibit psychopathic behaviours, and I think the United States is a good case study.
It’s hard to read the details of the Brereton report and not reach the conclusion that there are psychopaths in the Australian military. As one soldier put it: “Psychos. Absolute psychos. And we bred them.”
None of the killings took place in the heat of battle, and they all occurred in circumstances which, if accepted by a jury, would constitute the war crime of murder.
All the victims were either non-combatants or were no longer combatants.Evidence suggests junior soldiers were instructed by their superiors to execute prisoners in cold blood as part of a “blooding” process to give them their first kill.
“Typically, the patrol commander would take a person under control and the junior member … would then be directed to kill the person under control,” the report found. “‘Throwdowns’ would be placed with the body and a ‘cover story’ was created for the purposes of operational reporting and to deflect scrutiny.”
Unsurprisingly, the report “absolves senior command of blame or knowledge that war crimes were being committed”. However I think it’s fair to argue that the culture of an organisation is the responsibility of its leadership. To say “we didn’t know what was going on in our own military” should be completely unacceptable.
“A culture of the pursuit of profit at all costs”, how the former chairman of the NSW gambling regulator has described Crown Casino, sounds like a symptom of a psychopathic culture. In the book we talk about how psychopathic leadership can create psychopathic organisational cultures, whether that organisation is a business or an entire country. Look at the 66 million people in the United States who voted this week for Donald Trump as an example of how a large chunk of a country can easily be swept along with psychopathic values like putting the economy ahead of the safety of the population.